Mitie Case Study

by | Jul 24, 2019

Pinsent Masons have provided great support through my assignment, both from a legal perspective (they are also engaged to provide advice in relation to
the project from time to time) and through general assignment support from the Vario team. Overall, my Vario experience has been fantastic and I would
recommend it to any lawyer who would like to work in a more flexible way.
– Jenny Wilson, former PM employee now working on assignment at Mitie

I work on long term projects, such as working with the business to develop new policies and employment related documents. It’s been great to work on proactive projects that can positively impact the business. As well as this, as I have a young family and my own business; this flexible way of working allows me to devote time to life outside law. Having support from the Vario team throughout has been invaluable. I was able to genuinely hit the ground running and also draw on Pinsent Masons’ knowledge of the business when needed.

– Natasha Adom, Vario on assignment at Mitie


Mitie is a leading strategic outsourcing and energy services company. It provides infrastructure consultancy, facilities management, property management, energy and healthcare services. Mitie has a close working relationship with Pinsent Masons and has previously instructed the firm on a number of matters. Since 2018, Mitie has required support from Vario on two separate occasions to cover different situations.

Steps taken

In January 2018, a significant amount of workload meant that Mitie turned to Vario to find an employment lawyer. A suitable Vario was identified, presented to Mitie, interviewed and subsequently joined. The Vario worked for three days per week, splitting time between home and the office. This assignment continued until September 2018; and was then extended on an ad-hoc basis. Both Mitie and the Vario enjoyed working together and were keen to continue the relationship.

Following on from this successful appointment, Mitie turned to Vario for support for a particularly involved and strategic project. Due to Mitie’s long-standing relationship with Pinsent Masons and nature of the project, it was determined that the ideal individual was actually someone with previous knowledge of the firm. A former Pinsent Masons employee, with the right skills and experience was identified and fast-tracked through the stringent Vario assessment process. The Vario was subsequently extended twice to closer to 18 months from the initial 6 months contract.


In both situations, Vario and Mitie have worked closely together to build the right solution for the individual need:

Assignment 1: The Vario on assignment has now chosen to work in an even more flexible manner. This arrangement is working for Mitie, who are able to utilise the services of a lawyer who understands their culture and challenges when they require additional support. For the Vario, they enjoy working in a much more ad-hoc manner, allowing them time off to pursue other activities.

Assignment 2: The Vario on this assignment played a significant role on a large and complex project. They have been instrumental in ensuring that the project ran on time and to budget. Furthermore, the fact that Vario knows Pinsent Masons has been advantageous, as she has helped Mitie to manage the in-house/external advice relationship on a lengthy and challenging project.


Vario have provided a flexible resource, enabling us to have dedicated in house support, with the ability to flex up and down as the project needs have evolved. Vario’s connections back to Pinsent Masons have also enabled us to draw on specialisms or broader support where needed.

– Oliver Loach, Head of Employment Law at Mitie


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